Shop Policies
Please read these Shop Policies carefully before using this Website.
Below are the 5 key steps to deliver your order and the policies attached with each step:
1. Order Placed
- The process starts when we receive a successfully order placed by a Buyer.
2. Processing
- The time needed to fill an order varies from 1-7 business days.
- We will be doing our very best to process as quickly as possible.
- Buyers will be updated by email as their order is processed and shipped.
3. Shipping
- Most of our shipping is sent through Australia Post.
- Shipping times vary from country to country, and will be longer if outside Australia.
- We ship to limited countries including Australia, Canada, New Zealand, USA and UK.
- Buyers are responsible for providing an accurate and up-to-date shipping address.
- If a Buyer need to make a change to their shipping address, we will do our best to accommodate them; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed.
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
4. Delivered
- If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at support@xorl.co, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.
- Returns, Exchanges, & Cancellations: At this time, returns, exchanges, and cancellations are not accepted.
- If there is an issue with your order, please make sure to email support@xorl.co within 10 days of delivery to fix any issues & concerns.
Questions should be sent to us at support@xorl.co or PO Box 900, Coolangatta QLD 4225